Returns & Liability

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to fall in love with your purchase!  

I do NOT process cancellations, returns or exchanges at this time. This is largely due to the fact that I offer a large range of products, and print many orders on demand. 

I am not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and I am not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that I do not run the post office or UPS, and I have no control over the treatment of your package in transit! It’s just as much of a bummer for me to see damaged prints as it is for you to receive them.

That being said, this is how I typically handle situations that fall outside of my control:

Damaged Print: If your print is damaged in transit, I am happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened (heavy books usually do the trick). Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally and it is not uncommon to have the package returned to me. If that is the case, I am more than happy to forward it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to me, I am happy to reship, but ask that you pay the for the additional postage. I am unable to reprint any order for free that has been not delivered, lost, or stolen.

Please email paigepaynecreations@gmail.com if you have any questions about your order and I will work with you to sort out any issues!

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